My Fire Safety

Privacy Policy

My Fire Safety Limited

 

INTRODUCTION

 

This Privacy Policy applies to the personal data we obtain through the My Fire Safety Limited website, mobile applications, social media pages, and offline collection in connection with sales, marketing, partner and supplier engagement, and third-party sources including advertising networks, agents, representatives and brokers.

 

This Privacy Policy sets out what data My Fire Safety collects and how we use and protect it. My Fire Safety is committed to conducting business in compliance with applicable laws and ensuring that all stakeholder privacy is protected, and that personal data is held securely.

 

We are required by data protection law to provide the information in this Privacy Policy on request. It is important that the Privacy Policy is read carefully, together with any other similar or additional information that might be provided from time to time about how we collect and use personal data.

 

This Privacy Policy applies from 25 May 2018, when the General Data Protection Regulation came into force. It does not provide for any contractual rights. We may update this Privacy Notice at any time.

 

WHO IS THE DATA CONTROLLER?

 

My Fire Safety Limited is the “controller” for the purposes of data protection law. This means that we are responsible for deciding how we hold and use personal data.

 

WHAT TYPE OF PERSONAL DATA DO WE COLLECT?

 

We may collect the following personal data:

 

  • Name and job title
  • Contact information including email address
  • Information used to create customer accounts
  • Biographical and demographic information
  • Purchase and customer service history
  • Financial information
  • Location data
  • Information relevant to customer surveys and/or offers
  • Other information provided to us by individuals
  • We hold and use this personal data so that we can:
  • Respond to enquiries and/or requests
  • Prepare, negotiate, and perform contracts
  • Process orders or provide customers with specific information
  • Provide and administer our products and services
  • Provide customer and technical support
  • Support our customer/supplier relationship
  • Conduct marketing and sales activities
  • Better understand customer business needs
  • Maintain our internal record keeping to effectively manage customer accounts
  • Use the information to improve our services
  • Periodically send promotional emails about new services
  • Contact customers for market research and data analytic purposes
  • Make informed business decisions
  • Conduct investigations and comply with and enforce legal obligations
  • Establish or preserve a legal claim or defence if required
  • Verify customer identity to prevent fraud or other illegal activities

 

WHAT ARE OUR LEGAL GROUNDS FOR USING PERSONAL DATA?

 

Data protection law specifies the legal grounds on which we can hold and use personal data. We rely on one or more of the following legal grounds when we process personal data:

 

Consent (consent)

We need it to take steps to enter into a contract (entry into a contract)

We need it to comply with legal obligations (legal obligation)

It is necessary for our legitimate business interests (legitimate interest)

 

Security

We are committed to ensuring that personal data is secure. To prevent against unlawful loss or alteration, and against unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard the personal data we collect.

 

Children

My Fire Safety will not knowingly collect personal data from children without insisting that they seek parental consent if required by applicable law. We will only use or disclose personal data about a child to the extent permitted by law, to seek parental consent pursuant to local law and regulations, or to protect a child.

 

WHO DO WE SHARE PERSONAL DATA WITH?

 

We do not disclose, sell, or otherwise market personal data to third parties except as described here or at the time of collection:

 

  • We may share personal data with our legal and other professional advisers, including our banks and other financial institutions
  • We may share personal data with suppliers and service providers we have retained to perform services on our behalf
  • We may share personal data with our marketing partners, customers and other business partners for the purposes described in this policy
  • We may share personal data as required by law, to governmental or judicial or law enforcement authorities, including the HMRC

 

TRANSFERRING PERSONAL DATA OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA)

 

My Fire Safety does not transfer any personal data outside the EEA.

 

HOW LONG WILL WE KEEP PERSONAL DATA?

 

To the extent permitted by applicable law, we will retain personal data we obtain as long as:

 

(a) it is needed for the purposes for which we obtained it, in accordance with the provision of this Privacy Policy, or
(b) we have another lawful basis, as stated in this Privacy Policy or at the point of collection, for retaining that personal data beyond the period for which it is necessary to serve the original purpose for obtaining the personal data.

 

CUSTOMER CHOICES

 

Customers have several legal rights relating to personal data:

 

  • Customers can access certain personal information we maintain
  • Request that we update, correct, amend, delete, remove, and restrict the processing of personal information

 

EXCERCISE RIGHTS TO DATA PORTABILITY

 

Where provided by law, consent may be withdrawn where it has been previously provided to us, or object at any time to the processing of personal information on legitimate grounds.

 

To request to exercise these rights please contact Angela Rogers, Quality Manager at My Fire Safety Limited in writing (address below). Please note that these rights are not absolute, and, in some circumstances, we may be entitled to refuse some or all of your request.

 

If you have any questions or concerns about how your personal data is being used by us, you can contact Angela Rogers, Quality Manager at My Fire Safety Limited in writing (address below).

 

Note too that you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. Details of how to contact the ICO can be found on their website: https://ico.org.uk

 

Contact Details
My Fire Safety Limited
25 Town Square, Stevenage, SG1 1BP
Tel: 0800 999 1125

Email: info@myfire.co.uk
Website: www.myfire.co.uk

Company Registered in England No. 08031387